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Hosted Voice — Mid-Continent General Agency

"We're really happy with the advanced features and long distance savings we get with Speakeasy Hosted Voice. We have a lot of employees on the phone all the time with customers all over the world, but we've had no voice quality problems. Plus, we saved about $20,000 on initial set-up over a hardware solution."

— Thomas Register, IT Manager, Mid-Continent General Agency

• Full Case Study 204k .pdf download

Company Background

Mid-Continent General Agency, Inc. is a managing general underwriter and program manager for professional liability programs with various insurance agencies nationwide. Based in Texas, Mid-Continent has a main office in Houston and satellite offices in Dallas and Phoenix. When the company spun off from a larger organization and needed their own phone system, they selected Speakeasy as the best balance of cost and features.

Overview

• Challenge
  In addition to their three offices, Mid-Continent has one employee who works from home and several who are on the road constantly, both domestically and internationally. Almost all of Mid-Continent's phone calls are long-distance and approximately 40% are international. With traditional phone service, their bills would be astronomical.
• Solution
  With Speakeasy Hosted Voice, features and functionality are hosted on Speakeasy's nationwide multi-redundant network and on-site equipment is minimal – just phones and a voice gateway. Voice over IP offers substantial cost savings, and Speakeasy offers several ways to save including unlimited long distance plans and company-wide shared minute plans.
• Results
  All employees in all locations share one unified phone system. Start-up costs were about $20,000 less than with a PBX solution and most maintenance can be done online from any location. Even traveling employees can take advantage of affordable long distance with the Remote Office feature. This feature enables use of any hotel phone or cell phone to make calls through Mid-Continent's Speakeasy account. Mid-Continent employees also appreciate the convenience of the Speakeasy Voice Toolbar, which allows them to dial calls from Outlook® Contacts with a click of the mouse and right-click to dial phone numbers on the Internet.