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• Customer Testimonials

Hosted Voice — Enkitec

"With Speakeasy, the quality of service is really high and the customer service has always been good. The feature set is very extensive in terms of what you get for the money, and the range of phones and connectivity offerings is much higher than what we've seen with other companies."

— Andy Colvin, Consultant, Enkitec

• Full Case Study 166k .pdf download

Company Background

Founded in 2005, Enkitec is a Texas-based consulting firm specializing in database and project development based around the Oracle database. Many of their 37 employees work outside the office, either at client offices or from home. When they moved out of a shared office space, they needed a phone solution that was flexible and low-maintenance with low start-up costs and plenty of room to grow.

Overview

• Challenge
  To keep their business agile, Enkitec wanted to avoid the high start-up costs and complex maintenance of a PBX system. They looked for a hosted Voice over IP system with their choice of hardware and features. When they started with Speakeasy, Enkitec had 19 employees. Now they have 37, including many who work from home or on the road in new markets. Working in the technology field, Enkitec employees have encountered a lot of poor customer service, including long phone queues and inexperienced technicians.
• Solution
  Speakeasy Hosted Voice includes all the features you expect, plus advanced features like Voicemail as Email and Simultaneous Ring. Start-up costs are much lower than with a PBX, and Speakeasy offers an extensive hardware selection. Unlike a traditional PBX phone system, Speakeasy Hosted Voice is easy to expand. There's no need to re-wire and no maximum capacity, as long as there's plenty of bandwidth to support calls. Speakeasy's customer support leads the industry with highly trained and knowledgeable technicians who never pass the buck. Help is available 24 hours a day by phone, email, or web-based service ticket.
• Results
  Speakeasy delivers a complete communications solution for Enkitec, including reliable T1 connectivity and a supplemental DSL line to accelerate the frequent high-bandwidth downloads their business requires. With Speakeasy Teleworker, even salespeople who never work in the Enkitec main office have extensions on the same unified phone system. That means one monthly bill and easy conference calls. Working directly with a single point of contact at Speakeasy, Enkitec enjoys responsive communication and rapid issue resolution.