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• Customer Testimonials

Hosted Voice — Coolstone Design Works Inc.

"Speakeasy did a fantastic job from sales through implementation of asking good questions and providing good answers. Their pricing is competitive, their technology is excellent, and their people are all friendly and professional. We continue to get responses to any question in a very timely, thorough way."

— David Holt, Operations Director, Coolstone Design Works, Inc.

• Full Case Study 202k .pdf download

Company Background

Coolstone is a small design firm with big-name clients. When they moved to a new office in downtown Seattle, the firm decided it was time to step up from their cumbersome POTS phone service. After researching eight different options, Coolstone identified Speakeasy Hosted Voice as the strongest mix of features, functionality, price, longevity in the market, and especially customer support.

Overview

• Challenge
  Determined to make an informed choice, Coolstone Operations Director David Holt researched eight different options for business voice service. With their old service, Coolstone was sharing one POTS line between five employees. They needed more functionality, particularly for sharing and receiving voicemail. Coolstone's new voice system was deployed at a challenging time - near the Thanksgiving holiday. Key employees were unable to be in the office.
• Solution
  Only Speakeasy's salespeople took the time to fully understand what Coolstone was trying to accomplish. They made a solid recommendation, answered all Holt's questions, and provided competitive quotes. Speakeasy's proactive installation team provided "terrific" communication and follow-up that significantly reduced the stress of the set-up process. With Speakeasy Hosted Voice, Coolstone employees can easily customize and change their voicemail greetings, check voicemail messages via email, and forward voicemail message to anyone - even vendors and customers.
• Results
  "The sales process confirmed my gut feeling that Speakeasy was the right choice," says Holt. "There weren't any big surprises or last minute costs. It was just smooth and helpful and appealing." Coolstone's service was implemented flawlessly, in spite of the challenges. "They took care of us every step of the way," Holt recalls.