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Business VoIP — Ballast Realty Group

"Real estate is a business of opportunity. If a client calls and doesn't get an answer, that's a lost opportunity for us. With Speakeasy Hosted Voice, our clients always get service in real-time, whether it's during business hours or not. Our transaction volume has skyrocketed because our people are out selling — instead of sitting in their offices checking voicemail and waiting for people to call in."

— Megan Kopman, Founding Principal, Ballast Realty Group

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Company Background

Founded two years ago, Ballast Realty is a thriving residential real estate brokerage located in the South End area of Boston. Ballast's business ranges from representing individual buyers purchasing condominiums to representing developers of large multi-unit projects. They also offer sophisticated consulting services to developers and help investors source and acquire distressed properties. With varied backgrounds in the corporate world, the founders of Ballast understand the need for world class systems in order to efficiently serve their client base of busy professionals, investors, and developers.

Overview

• Challenge
  With only five agents, but poised for growth, Ballast wanted big business functionality at a small business price. As a local real estate business, they need a phone system that felt seamless and convenient to clients.
• Solution
  With Speakeasy Hosted Voice, Ballast enjoys advanced system capabilities, like hunt groups and advanced call forwarding. Clients never have to wait through a phone directory and are immediately connected to a real person who can answer their questions.
• Results
  At less than half the cost of a PBX system, Ballast enjoys top quality phone service. "Voice quality has been perfect and service has been excellent," says Kopman. "Speakeasy customer service is very proactive and great at figuring out creative ways to meet our needs." Plus, "Speakeasy allows us to sell as much real estate as a 20 person office does, with just the five of us," says Kopman.