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T1 Services — Silver Cloud Inns

"Speakeasy is unique in their exceptional reliability, competitive pricing, and dedicated customer support."

— Mike Willians, Director of Information Systems, Silver Cloud Inns

• Full Case Study 51k .pdf download

Company Background

A symbol of hospitality in the Pacific Northwest, Silver Cloud Inns have been welcoming guests for 25 years. The family-owned business employs over 400 individuals, operates 12 hotels in Oregon and Washington, and continues to grow rapidly.

Overview

• Challenge
  At each of their hotels, Silver Cloud requires high-capacity connectivity to support complimentary Internet access in each guest room, as well as an internal network. A Speakeasy customer for four years, Silver Cloud began with a mix of DSL and T1 at their various locations. As they continued to grow, they needed an affordable upgrade. Also, because they manage information systems for all twelve sites in two states, Silver Cloud needs business critical support anytime of the day or night.
• Solution
  Speakeasy's highly experienced support team ensures that customers with intensive needs never waste time being passed from tier to tier. Working with their Dedicated Business Manager, Silver Cloud standardized all their locations with the business-class connectivity of 1.5 Mbps T1s. Speakeasy T1 circuits come with guaranteed throughput and 99.99% uptime. Speakeasy's privately managed nationwide network provides security, redundancy, and capacity management.
• Results
  Whenever Silver Cloud has a problem, no matter what time of day or night, a single point of contact at Speakeasy works with them until the issue is resolved. In four years with Speakeasy, Silver Cloud outages have been extremely rare. The few that have occurred were resolved quickly. Speakeasy's highly competitive T1 pricing and coordinated installation process ensured a smooth transition to full T1 connectivity at all Silver Cloud locations.