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T1 Services — The Hacker Group

The Hacker Group

 

"Speakeasy is cost-effective and a good value for the dollar. We've had lots of interaction with telecommunications providers this year, and our experience with Speakeasy has definitely been the best of all of them. I am particularly impressed by the responsive support we've received."

— James Boyd, Director of Technology, The Hacker Group

 

Company Background

The Hacker Group is the West Coast's leading direct marketing agency. Specializing in high-performance programs, the company has over 120 employees and has helped hundreds of clients over the past 19 years — from big brands in the Fortune 500 to smaller companies just getting started. Working quickly to generate results for clients and keeping costs low are important aspects of The Hacker Group business strategy.

Overview

  • Challenge
    Sending large data and art files is integral daily business at The Hacker Group, and the fast-growing agency needed an affordable, reliable solution to increase bandwidth. Their previous broadband provider had a bad habit of conducting maintenance at inconvenient times without notice. Also, with other service providers, Hacker Group employees had to waste crucial time tracking down support contacts, explaining problems repeatedly, and correcting mistakes.
  • Solution
    A Speakeasy Bonded T1 provides 3.0 Mbps bandwidth, comes with a 99.99% uptime guarantee, and opens the door for scalability. Focused on the unique needs of small business, Speakeasy knows that every minute of uptime counts and always pre-schedules maintenance. Speakeasy support always responds immediately when questions arise and goes the extra mile to prevent problems with proactive monitoring.
  • Results
    The Hacker Group doubled their bandwidth without increasing their budget. As they grow, they can aggregate additional T1 lines without purchasing new hardware. Workday productivity never gets interrupted by surprise maintenance. The Hacker Group never gets the runaround because they are "just" a small business, and they receive detailed reports of support calls, including next steps for quick resolution.